S&P Data has been serving Small Businesses for over 20 years via Sales and Customer Care programs for large enterprise clients with significant Small Biz and Mid Size Company portfolios.
We have the revenue results and service track record to delight Small Businesses. So if you serve Small Biz we’d love to connect on how our Small and Mid Size Business outsource teams can help.
S&P Data goes way beyond typical BPO objectives which are typically focused on reducing the cost to complete a transaction to its lowest possibility. We don’t do that.
We treat the opportunity to talk with a customer who may be trying to resolve a service issue as a great opportunity to go beyond the service transaction and see if we might be able to expand, deepen, strengthen the customer relationship as a result of solving the issue.
This approach has made massive impacts on clients ability to not only retain customers through a less than ideal service situation, but actually grow the customer as a result of it.
We are fully charged to serve customers responding to: Broadcast SMS, Transactional SMS, Promotional SMS, Live Chat, Retargeting Ad Responses, and Push Notifications.
We take responsibility in fulfilment and growth, leveraging our vast domain expertise we help you grow horizontally across your entire Omni-Channel platform
We work with our clients to expand their platform, drive vertical progress and target the mediums with the greatest impact.
Our remote work solution enabling clients to scale while remaining secure.
Our AI enabled hiring solution that accelerates competency and reduces churn.
Our accelerated onboarding and training system that increases your profitability.