With 25+ years experience, we have always been early adopters and influencers of call center technologies, including Genesys, Kana, Blue Pumpkin and Nice Systems. Over the years, we have designed and built sales scripting, customer care, trouble ticketing, reporting, and desktop applications that are now standards in the industry. SP Data continues to adapt technologies from such world-class providers as Avaya, Cisco Networks, and Witness to suit our clients’ needs for lower costs and better results.
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FLEXIBILITY BUILT RIGHT IN
Our programs are always built and designed for flexibility and scalability. Where the need arises, we can add enhancements such as:
- Blended inbound and outbound call handling
- Adding in multiple channels of communications – banner advertising, email marketing, chat, to boost the number of sales we’re able to deliver for the same cost.
- Importing real time data on the spot to define specific offers we can sell to the customer with “dynamic” scripts that delivers that right product to the right customer.
- Routing call backs to a live agent, rather than a voice mail box for a more satisfying customer experience.
“This is a historically non-sophisticated business that’s now grown up.
There’s virtually no limit to what we can do.”