Your customer contacts happen 24/7.
Our client services are happening right along with it.
Our Client Service Managers are never “off the clock” – ready to assist you day or night, and empowered to implement solutions on your behalf. What’s more, our frontline agents will act as part of your organization – a quality reflected in every point of contact. In fact, they’re often rewarded directly by our clients, pushing performance levels even higher.
Accountability leads to longevity.
We believe in consistently great customer service, rather than one-time excellence. To maintain the highest level of satisfaction, our staff receives:
- Structured training
- Quality guidelines
- Coaching practices
And at the end of every campaign, SP Data surveys clients to ensure that our services exceeded expectations. So it’s no mystery why we’re setting the industry standards.