Expertise
There's a difference between experience and expertise.
Ideas.
Why do clients outsource with SP Data? Is it our hands-on senior management? Flexible, big-time resources? Entrepreneurial spirit? Yes, yes, and yes. And because our strategic response management programs get results, delivering anything less would be unthinkable.
Flexibility to call us anytime.
Every company wants the best possible experience for their customers. That’s why SP Data offers a full range of contact center competencies – with programs built for flexibility and scalability. At any time, you can easily add enhancements like:
- Blended inbound and outbound call handling.
- Multiple channels of communications – like banner ads, email marketing, and online chat.
- Real-time data imports to define specific offers. “Dynamic” scripts deliver the right product to the right customer at the right time.
- Callbacks routing to a live agent, rather than a voice mailbox. When customers can talk to real people, they’re real satisfied.
Social media: connecting with the next generation.
Social Media is the “1-800” number of the future, offering instant communication. You need a partner that can react, instantly. At SP Data, we’re innovators creating what will be the next industry standard – advanced social media programs that connect with your customers where they live online.
- Our Social Media Representatives (SMRs) conduct meaningful interactions with your customers across virtually any platform.
- SP Data has the ideal social media solutions to talk to your customers the way they prefer – positively impacting the brand experience.
- We use spiders to search across millions of postings on Facebook, Twitter, blogs and review sites to capture your customers’ online sentiments.