We’re committed to strengthening customer loyalty and incremental revenue through “contact centers of excellence.” For more than 20 years, the key to our team’s success has been our focus on our strategic imperatives.
The result? SP Data has maintained a client retention rate of over 90% and become the preferred alternative to internal call center operations and giant outsourcers.
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>> LATEST NEWS
SP DATA promotes Brian Cato to President of Canadian Operations
TORONTO – January 10, 2012 – SP Data, North America’s premier contact center solutions company, today announced the appointment of Brian Cato, a highly regarded industry leader...Read full story
City of Hamilton succeeds in luring new corporate investment
HAMILTON, ON, Sep 8, 2011 (HAMILTON SPECTATOR) -- Among the local projects is call centre provider SP Data... Read full story
SP Data Appoints Dan Bemis as President to Lead U.S. Expansion
CLEVELAND, Aug 30, 2011 (BUSINESS WIRE) -- SP Data LLC, one of North America's leading providers of contact center solutions and social media services, today announced the appointment of senior executive Daniel Bemis as president. Read full story
SP Data Ohio to create 400 jobs... Read More
>> “HANDS” ON SENIOR LEVEL INVOLVEMENT
With more than 100 years of collective accountability to the world’s biggest companies, we can immerse in our clients’ business, grasp their needs quickly and deliver actionable ideas that balance Wall Street expectations with Call Center capabilities. Read More
>> RECRUITMENT AND TRAINING EXCELLENCE
SP Data agents are chosen for their attitude, sales ability, and aptitude. Trained within optimum time frames for learning and offered meaningful incentives to excel, our agents tend to stay with us. Read More
>> EXPERTISE AT APPLYING TECHNOLOGY
Customization is king. SP Data’s patented CRM tools and applications allow us to integrate our call center data with our clients’ data and deliver it directly to the desktop, quickly and seamlessly. Read More
>> MODEL OF CLIENT PARTNERSHIP
As a mid-size outsourcer, we can provide direct feedback to our clients from their customers. When a challenge arises, we can take swift decisive action to amend it. Our mindset is all about thinking and behaving like partners in their business. Read More
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